Cargo Risk Agent

POSITION OVERVIEW: Determine appropriate action for high value cargo inspections. ESSENTIAL FUNCTIONS: Determine and recommend appropriate actions to mitigate risk during cargo handling and transit of high value cargo. Support mitigation and salvage efforts as directed by management. Document inspection findings and risk assessments accurately and in a timely manner. Communicate effectively with internal teams and management regarding cargo risk concerns. Collaborate with internal departments and external stakeholders to gather necessary documentation and information. Provide detailed reports and updates to management regarding claim status and resolution strategies. Maintain records of claims, inspections, and resolutions for auditing and reporting purposes. Maintain awareness of cargo security protocols and ensure compliance with company policies and procedures. Support continuous improvement initiatives related to cargo claims handling and loss prevention. Assist in identifying trends or recurring issues that may indicate systemic risk. Comply with all applicable laws/regulations, as well as company policies/procedures Perform other duties as required MINIMUM EDUCATION High school diploma or equivalent MINIMUM EXPERIENCE Three (3) years experience in a business related field. KNOWLEDGE, SKILLS AND ABILITIES Customer service experience. Basic computer skills for data entry and reporting. Strong communication skills and human relations skills. Attention to detail and accuracy in documentation. Job Conditions No travel EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.