Quality Claims Analyst

Join our team as a Quality Claims Analyst and help us deliver exceptional quality across our distribution network. This hands-on role puts you at the heart of our operations, ensuring every product meets the standards our customers expect. What will you do? Drive quality culture across distribution sites through hands-on process control and quality assurance Identify logistics and manufacturing issues and coordinate with stakeholders to implement corrective actions Improve process robustness to minimize quality risks and protect customer satisfaction Oversee quality standards for rework and adaptation lines using disciplined change management practices Respond to inquirires from Customer Service, build claims packets, research documentation, conduct investigations into OS&D claims. Respond to customer complaints using BFO Salesforce Create non-conformances related to customer complaints What are the key skills we are looking for? Quality Control & Inspection — developing level; conducting inspections to ensure product and process standards are met Continuous Improvement — developing level; identifying opportunities to enhance logistics processes and reduce defects Problem Solving — developing level; analyzing quality issues and recommending practical solutions Collaboration — developing level; coordinating with cross-functional teams to resolve quality concerns Customer Orientation — developing level; maintaining focus on how quality impacts customer satisfaction Quality Authority — developing level; applying quality standards and procedures in distribution environments Report Writing — developing level; documenting quality findings and improvement actions clearly Coaching — developing level; supporting team members in adopting quality best practices What qualifications will make you successful? Sharp attention to detail and a commitment to upholding high standards every day Proactive approach to identifying and addressing quality issues before they grow Strong communication skills to work effectively across teams and functions Flexibility and eagerness to learn new quality processes and improvement techniques Previous Schneider Electric experience highly preferred What's in it for me? Impactful role where your efforts directly enhance customer satisfaction and brand reputation Clear pathways for skill development and career growth in quality and operations Supportive team culture that encourages collaboration and values your contributions Training opportunities to expand your expertise in quality management and continuous improvement Ready to build a career in quality? Apply today and join a team that's committed to excellence! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 45,760 to 68,640 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Qualifications: What's in it for me? Impactful role where your efforts directly enhance customer satisfaction and brand reputation Clear pathways for skill development and career growth in quality and operations Supportive team culture that encourages collaboration and values your contributions Training opportunities to expand your expertise in quality management and continuous improvement Ready to build a career in quality? Apply today and join a team that's committed to excellence! Responsibilities: Join our team as a Quality Claims Analyst and help us deliver exceptional quality across our distribution network. This hands-on role puts you at the heart of our operations, ensuring every product meets the standards our customers expect. What will you do? Drive quality culture across distribution sites through hands-on process control and quality assurance Identify logistics and manufacturing issues and coordinate with stakeholders to implement corrective actions Improve process robustness to minimize quality risks and protect customer satisfaction Oversee quality standards for rework and adaptation lines using disciplined change management practices Respond to inquirires from Customer Service, build claims packets, research documentation, conduct investigations into OS&D claims. Respond to customer complaints using BFO Salesforce Create non-conformances related to customer complaints What are the key skills we are looking for? Quality Control & Inspection — developing level; conducting inspections to ensure product and process standards are met Continuous Improvement — developing level; identifying opportunities to enhance logistics processes and reduce defects Problem Solving — developing level; analyzing quality issues and recommending practical solutions Collaboration — developing level; coordinating with cross-functional teams to resolve quality concerns Customer Orientation — developing level; maintaining focus on how quality impacts customer satisfaction Quality Authority — developing level; applying quality standards and procedures in distribution environments Report Writing — developing level; documenting quality findings and improvement actions clearly Coaching — developing level; supporting team members in adopting quality best practices What qualifications will make you successful? Sharp attention to detail and a commitment to upholding high standards every day Proactive approach to identifying and addressing quality issues before they grow Strong communication skills to work effectively across teams and functions Flexibility and eagerness to learn new quality processes and improvement techniques Previous Schneider Electric experience highly preferred