Analista de Documentación y Compra de Crédito Automotriz – Ford Credit - (Naucalpan de Juárez, Guerrero, Mexico)

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust. Why Join Ford of Mexico? Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together. In this position...  Serves as a liaison between the dealer network, F&I, and the commercial team, following up on documentation, purchasing, and Retail operational processes. Participates in training sessions to strengthen process execution, prepares and monitors reports and key performance indicators, and supports administrative activities such as contract cancellations, RUG maintenance, and approval of external insurance policies, contributing to operational quality and business continuity. - File Review and Validation: Conduct detailed reviews of contracts and customer documentation, ensuring files are complete, accurate, and aligned with internal procedures, business rules, and applicable regulatory requirements.  - Dealer and F&I Communication: Maintain constant, professional communication with the dealer network and F&I managers, following up on matters related to documentation, files, funding, and operational processes to ensure timely and effective support. - Commercial Team Interaction: Coordinate directly with the Sales team to address requests, inquiries, and requirements related to Retail operations, maintaining seamless communication and a high level of collaboration. - Training and Operational Support: Participate in training sessions related to Retail operations and apply the acquired knowledge to reinforce proper process execution. - Reporting Management: Prepare, review, and track departmental reports and key performance indicators (KPIs), supporting daily decision-making and operational monitoring. - Administrative and Control Activities: Assist with administrative tasks, contract cancellations, RUG maintenance, external policy approvals, and other operational activities necessary to ensure process continuity and quality. Education: - Bachelor's degree in Business Administration, Economics, or a related field Experience: - Experience in customer service or direct interaction with dealers, customers, or commercial teams Licenses and Certifications:  - Advanced proficiency in Microsoft Excel and Word; knowledge of reporting and operational tracking tools is preferred - Advanced knowledge of Artificial Intelligence tools for process optimization is preferred   Work Requirements: - High schedule availability is required. - Availability to work weekends and holidays - Availability to travel and visit dealerships - on-site office work (option to work remotely once a week)   Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status. Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!  We thank all candidates for their interest, but only those selected for an interview will be contacted.#LI-JRA  #FordMexico