Field Technician D - (Plano, Texas, United States)

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Field Technician D Job Code: 44253 Job Location: Carrollton, TX Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off       Job Description:     Highly developed support individual contributor who works autonomously within established procedures and guidelines to resolve technical issues, support customer operations, and complete assignments of broader scope requiring sound judgment and initiative. This role may provide guidance to lower-level peers, recommend practical solutions, and communicate effectively with internal teams and customers to explain issues, coordinate support, and achieve agreement on next steps. Uses knowledge and experience to meet operational goals within the job area and contribute to overall team performance.     Essential Functions:     ·         Provide front-line field service and technical support for customer radio and communications systems across assigned service areas ·         Troubleshoot, diagnose, and help resolve equipment, system, and network-related issues using established procedures and sound judgment ·         Communicate effectively with customers and internal teams to explain technical issues, provide status updates, and coordinate service activities ·         Build and maintain positive customer relationships through professional, responsive support ·         Prepare accurate service reports, documentation, and related records in a timely manner ·         Manage schedules, service calls, and multiple priorities ·         Travel regionally as needed, primarily by vehicle, to support customer sites ·         Familiarity with Land Mobile Radio networks; L3Harris equipment experience preferred ·         Familiarity with portable and mobile radios used in public safety environments ·         Working knowledge of IP networking concepts ·         Basic understanding of radio frequency theory and operation ·         Understanding public safety communications requirements ·         Proficiency with Microsoft Office applications, including Outlook, Word, and Excel ·         Ability to learn new technologies, systems, and products quickly       Qualifications:     - High School Diploma or equivalent with 8 years prior experience, 2 year post-secondary/AA Degree and 4 years prior experience     Preferred Additional Skills:   ·         CCNA, CCNE, or equivalent networking experience ·         Familiarity with Microsoft Dynamics ·         Demonstrated ability to learn and apply new technical skills and product knowledge     L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.